Request Details: #INC-9824
Opened on August 14, 2026 by John Doe
John Doe
Customer
Hello Support Team,
I need assistance with configuring our firewall rules for the new staging environment. We recently provisioned the environment but are unable to route external traffic to the load balancer.
Can you please review the attached configuration or advise on the correct VPC settings?
Thanks,
John
Sarah Jenkins
CloudCom Support Engineer
Hi John,
Thank you for reaching out. I've taken a look at your staging environment configuration.
It appears that the inbound security group rules attached to your load balancer are currently restricted to a specific internal subnet. To allow external traffic, you will need to add an inbound rule allowing TCP on port 80/443 from 0.0.0.0/0.
Please refer to our VPC Configuration Guide for step-by-step instructions. Let me know if you'd like me to apply these changes for you.
Best regards,
Sarah